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Help Center | FAQ

Shipping & Handling

Shipping Times

How long will my package take to arrive?

How can I track my package?

My package is late

My package still hasn't shipped

Shipping Costs

How much will shipping cost me?

What effects my shipping price?

Freight Shipments

How do I know if my items will be delivered by truck?

Can I buy my own freight shipping?

Which trucking companies do you use?

Returns & Exchanges


How long do I have to return my item?

I got my item as a gift, but I don't want it/it's damaged


Can I exchange my product for a new one?


Is my product eligible for return?


When do I get my refund?

Where's my refund?


Where do I send my return/exchange?



How do I add an item to my cart?

How do I purchase the items in my cart?

How do I view what’s in my shopping cart?

I accidentally abandoned my cart, what now?

How do I remove an item from my cart?


How do I cancel my order?

Can I still cancel my order after (X) hours?

I placed an order by mistake, what now?

Order Confirmation

How will I know that you have received my order?

Where is my order number on my confirmation email?


Account/Order Issues

I put in the wrong shipping address. What now?

I can't remember my account password

I can't remember my account email


Product Questions

I have a question about a product

Product Categories

Where do I find <this> product?